Shipping Policy
Delivery Area
Dr Paw ships orders worldwide. We ensure that your order arrives safely, carefully packaged, and on time—no matter where you live.
Shipping Costs
We offer free standard shipping on all orders within the United States.
No minimum order value, no hidden fees—just hassle-free delivery.
Currently, we do not offer paid options such as expedited shipping.
Processing Time
Every order is carefully processed and packed within 1–2 business days (Monday to Friday). We work quickly while maintaining quality.
Delivery Time (Transit)
Once shipped, your order typically arrives within 15-17 business days, depending on your location.
Total Delivery Time
From the time your order is placed, the total delivery time is approximately 16-18 business days.
Shipping Table
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard | 16-18 business days | Free |
Order Cut-Off Time
Orders placed before 11:00 PM (EST) are usually processed and shipped the next business day.
Tracking Information
Orders are shipped via USPS, UPS, or FedEx. Once your order has been processed, you will receive an email with a tracking number so you can easily track your shipment.
Delayed or Lost Shipments
Sometimes things don’t go as planned. If your shipment is delayed or lost, our customer service team is here to help—quickly and without unnecessary hassle.
Just contact us, and we will resolve the issue promptly.
Business Days
Business days are considered Monday–Friday. Weekends and official holidays are not included in processing or delivery times.
Delay Notice
We always strive to deliver on time. However, delays may occur due to severe weather, holiday periods, high carrier volumes, or deliveries to remote locations.
Have questions or need assistance? Email us at info.pawtrimix@gmail.com we’ll be happy to help.
Contact Information
Customer Service Hours (New York Time):
Monday – Friday: 09:00 AM – 06:00 PM (EST)
Saturday: 09:00 AM – 12:00 PM (EST)
Sunday: Closed
E-mail: info.pawtrimix@gmail.com
Response time: within 24 hours on business days
